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BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account. This email is not from us. DO NOT click on any links in the email. Call us at 1-800-759-2226 anytime you are suspicious of an email coming from SkyLine/SkyBest.

BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account. This email is not from us. DO NOT click on any links in the email. Call us at 1-800-759-2226 anytime you are suspicious of an email coming from SkyLine/SkyBest.

What can we help you with today?

  • What is the purpose of the broadband modem?
    The modem translates the broadband signal from your phone line and relays the information to your router or computer.
  • Using my own modem
  • How do I reset my modem and wireless router?
  • Troubleshooting your modem
    Inspect your cables, reboot your devices and check that all lights on the modem are lit up.
  • My phone line is noisy when I make or receive a call.
  • What steps can I take when my broadband service will not connect?
  • Use a Speed Test to Check Your Internet Connection
  • What is the purpose of a filter?
  • How to create a Home Network
  • What can I check when my broadband service is cutting off and on?
  • How to troubleshoot a slow internet connection
    Perform a speed test to ensure the speed is lower than normal. Then, try to find the culprit.
  • The MODE button on the Polaris remote does not blink when a key is pressed.
    Replace the batteries.

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