Why are channels missing from the TV guide?

This help topic only applies to customers on the Innovative Platform.

For a relevant topic on the Minerva platform, click here.

You are on the Innovative Platform if your guide looks like this:

• You may have the GUIDE set to only display a certain type of channels

• With the GUIDE open, look at the bottom left hand corner of your screen and make sure it says “All Channels”

• If it does not say “All Channels” in the bottom left corner, press the unmarked blue button until it does to make all channels visible