To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

 

Why are channels missing from the TV guide?

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

You might have the guide on the “Subscribed,” “HD” or “Favorites” List instead of the “All Channel” List.

  • Press GUIDE on your SkyBest TV remote control until you see ALL appear in the left corner of the guide.
  • If this does not correct the problem, check your parental control settings. Blocked channels may not show up in the guide. Click here for Parental Control Instructions.

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