This help topic only applies to customers on the Minerva Platform.
For a relevant topic on the Innovative platform,
You are on the Minerva Platform if your guide looks like this:
Press STB on the Remote and then GUIDE.
If you want to change the Guide View press STB then GUIDE. Guide Options will be on the left side of the screen by a TV icon. Press GUIDE again to see guides for HD only, All Channels, SD only, FAVs and SUBSCRIBED.
If you are having trouble seeing or changing channels make sure the Guide View is on SUBSCRIBED.
For further assistance, call SkyLine/SkyBest Repair Services at 1-877-475-9546.