To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

 

A program I scheduled to record did not record

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

There may have been a conflict in your DVR Schedule. You can schedule three programs to record at once, however a set-top box (STB) will need to be tuned to one of the programs. If not, one of your shows will not record. In the event that you are away during pre-scheduled recordings, your STB is programmed to automatically tune to one of the programs that you scheduled to record so that both programs will be recorded.

You can prioritize scheduled series recordings in the event of a conflict where you have more than three series scheduled to record at the same time.

Please note that the some older set-top boxes will not let you manually schedule more than two (2) non-series recordings to record at the same time. If you find this to be the case, please call SkyLine/SkyBest Repair Services at 1-877-475-9546. Our team will determine if your box can be upgraded remotely or needs to be replaced.

Not quite right?

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