A program I scheduled to record did not record

This help topic only applies to customers on the Minerva Platform.

For a relevant topic on the Innovative platform, click here.

You are on the Minerva Platform if your guide looks like this:

There may have been a conflict in your DVR Schedule. You can schedule three programs to record at once, however a set-top box (STB) will need to be tuned to one of the programs. If not, one of your shows will not record. In the event that you are away during pre-scheduled recordings, your STB is programmed to automatically tune to one of the programs that you scheduled to record so that both programs will be recorded.

You can prioritize scheduled series recordings in the event of a conflict where you have more than three series scheduled to record at the same time.

Please note that the some older set-top boxes will not let you manually schedule more than two (2) non-series recordings to record at the same time. If you find this to be the case, please call SkyLine/SkyBest Repair Services at 1-877-475-9546. Our team will determine if your box can be upgraded remotely or needs to be replaced.