BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

A program I scheduled to record did not record

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

There may have been a conflict in your DVR Schedule. You can schedule three programs to record at once, however a set-top box (STB) will need to be tuned to one of the programs. If not, one of your shows will not record. In the event that you are away during pre-scheduled recordings, your STB is programmed to automatically tune to one of the programs that you scheduled to record so that both programs will be recorded.

You can prioritize scheduled series recordings in the event of a conflict where you have more than three series scheduled to record at the same time.

Please note that the some older set-top boxes will not let you manually schedule more than two (2) non-series recordings to record at the same time. If you find this to be the case, please call SkyLine/SkyBest Repair Services at 1-877-475-9546. Our team will determine if your box can be upgraded remotely or needs to be replaced.