BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

My set-top box is not working

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide
  • If there is a red light on your set-top box, turn the box off. Wait a few minutes before rebooting the set-top box.
  • If there are no lights on the set-top box, check the power cord and the power outlet. Check your breaker or an alternate power source if power is not getting to the set-top box.
For further assistance or repairs, call SkyLine/SkyBest Repair Services at 1-877- 475-9546.