BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

My remote control is not working

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide
  • If the device does not light up when buttons are pushed, the batteries may need to be changed.
  • Make sure the device has been programmed correctly.
  • Make sure there is nothing blocking the signal from the Remote to the set-top box.
  • If you can’t see the guide or get the guide to come up – press STB + GUIDE button until the correct guide is showing. We have a guide that shows all programs (ALL), only the programs you are subscribed for (Subscribed), Standard definition (SD), and High definition (HD). Most customers prefer to be on the Subscribed Guide.
  • If you have another SkyBest TV Remote, try using it. If the alternate remote works with the set-top box, the first remote may need batteries or may need to be replaced.
  • Try clearing your remote by pressing the TV button, then hold down the STB button until the TV button blinks twice. Then enter 980.
  • Try unplugging set-top box, wait 15 seconds, plug in and hold down OK button while system reboots.
  • Try decreasing backlight setting in picture on the TV to 50% and increasing brightness. Sometimes the backlight interferes with the remote.
  • If the remote still doesn’t work, bring it to the nearest SkyBest Customer Center for replacement.

 

For further assistance, call SkyLine/SkyBest Repair Services at 1-877-475-9546.