BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

TV says Video Signal Blocked/Not Unavailable

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

These messages crawling across your TV screen can mean two things:

  1. On the guide, if you see BLOCKED listed in red letters that means the channel is blocked by the parental control setting on the set-top box. Click here for Parental Control Instructions.

  2. If the guide does NOT show the word BLOCKED, that means the channel you are trying to watch is not included in your SkyBest TV package. Please call SkyLine/SkyBest at 1-800-759-2226 to upgrade your service.