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BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

How to temporarily override parental controls

This help topic only applies to customers on the Innovative Platform.

You are on the Innovative Platform if your guide looks like this:

Innovative Platform Guide

If at any point you wish to watch content that is blocked on a particular STB you will need to know how to temporarily unblock content. This is good for watching specific programs on TV since the STB only allows access to blocked content for a limited amount of time with this feature. To do this, you will need to follow these steps:

  1. Press the GUIDE button and find the blocked program that you would like to watch.

  2. Click the “OK” button to select the program.

  3. A menu should display that says “Watch Locked Channel.”

  4. Select the black box that says “Ratings PIN” and enter your PIN there using the keypad on your remote.

  5. Then scroll down to the box that reads “Override” and use your left/right arrow buttons to choose how long you would like the program to be available on the STB.

  6. Once you have decided on a length of time, scroll down to the “OK” option and select it.

  7. This will allow you to immediately start watching the channel and it will be available until the time you selected.

  8. When the period of time for the channel to be unblocked ends, it will immediately go back to being blocked with no need for further action. (“Cancel Override” can be found in the MENU under the “Parental” Tab)