Skip to main content
Facebook Instagram
  • Residential
  • Business
  • Seasonal
  • Pay/View My Bill
  • Check Email
  • Internet
  • Security
  • Television
  • Voice
  • Medical Alert Service
  • Bundles
  • Order
    • Apply for Service
    • Change My Service
    • Seasonal Service
    • Payment Options
  • Support
    • Customer Service 1-800-759-2226
    • 24/7 Tech Support & Repair 1-877-475-9546
    • Send a Message
  • Contact
    • Customer Service 1-800-759-2226
    • 24/7 Tech Support & Repair 1-877-475-9546
    • Call Before You Dig
    • Office Locations
    • Report an Issue
    • Schedule an Appointment
    • Send a Message
  • About Us
    • Locations
    • Careers
    • In the Community
    • News
    • Customer Programs
    • About SkyLine Membership Corp.
    • About SkyBest Communications
    • Fees and Additional Charges
    • Policy and Legal Center
  • Residential
  • Business
  • Seasonal
  • Pay/View My Bill
  • Check Email
SkyLine/SkyBest
  • Services
    • Internet
    • Security
    • Television
    • Voice
       
    • Medical Alert Service
    • Bundles
       
  • Order
    • Apply for Service
    • Change My Service
    • Seasonal Service
    • Payment Options
  • Support
    • Customer
      Service
      1-800-759-2226
    • 24/7 Tech Support
      & Repair
      1-877-475-9546
    • Send a Message
  • Contact
    • Customer
      Service
      1-800-759-2226
    • 24/7 Tech Support
      & Repair
      1-877-475-9546
    • Call Before
      You Dig
    • Office
      Locations
    • Report
      An Issue
    • Send a Message
    • Schedule an
      Appointment
  • About Us

    About Us

    • Locations
    • Careers
    • In the Community
    • News
    • Customer Programs
    • About SkyLine Membership Corp.
    • About SkyBest Communications
    • Fees and Additional Charges
    • Policy and Legal Center

    Join our team! Check out what positions SkyLine/SkyBest has available.

  • Facebook
  • Instagram
  • Search
 

The TV picture is freezing or tiling

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide
  1. Check other set-top boxes in the house. If the same problem is happening to all TVs, call SkyLine/SkyBest Repair Services.
  2. Check to see if the tiling or freezing is on all channels.  If the freezing or tiling is only on a couple of local channels, it could be atmospheric interference.
  3. If only one TV is tiling or freezing, reboot the set-top box by turning it off and disconnecting the power cord. Wait several minutes and reconnect the power cord. The software that governs the set-top box will take a few minutes to update.

 

For further assistance or repairs, call SkyLine/SkyBest Repair Services at 1-877-475-9546.

 

Not quite right?

Check out these other popular search topics:

  • pay bill
  • bill help
  • calling features
  • modem
  • autopay
  • taxes and fees
Also of Interest:
  • I can't see the TV guide
  • There is no signal on the TV Business service,...
  • There is no signal on the TV, the picture is...
  • Store Locator
  • Privacy Policy
  • Terms and Conditions
  • Communications & Video Accessibilities Act
© 2021 SkyLine Membership Corp.
nickgreene.com
website design and hosting via
nickgreene.com