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The device button blinks when you press a key, but your home entertainment device does not respond.

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

Make sure you are aiming the remote control at the home entertainment device you are trying to control.  Be sure you are within 15 feet of the device you are trying to control.

Not quite right?

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