To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com. 

The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus. 

SkyLine/SkyBest offers a variety of ways to access your account or make a payment:

  • Call 1-800-759-2226.  You will need your account number.
  • Visit www.skybest.com and click PAY/VIEW MY BILL  at the top of the page.  Login to our online portal.  If you don’t have an online account, you can set one up from there.  You will need your invoice number and bill amount due.
  • Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta. 

We will remain committed to providing exceptional customer service to our members and customers throughout this time.  The health and well-being of everyone is the utmost importance. 

 

How to delete the learning feature

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

Deleting a Single Learning Key

You can restore the original function back to a particular button after you have used it to store a new function.

  1. Press and hold the “RCU SETUP” button until the last selected device button blinks twice.

  2. Press "9” “7” “6” on the remote number pad.

  3. Press the device button for which you have stored a special feature, for example the “DVD” device button. The device button will blink twice.

  4. Press the button containing the learned function. The device button will blink twice.

  5. Press and hold the “RCU SETUP” button to exit programming.

  6. The button is now restored back to its original function.

Deleting All Learned Keys

  1. Press and hold the “RCU SETUP” button until the last selected device button blinks twice.

  2. Press “9” “7” “6” on the remote key pad.

  3. Press the device button for which you want to clear all learned features, for example the “DVD” device button.

  4. The device button will blink twice.

  5. Press and hold the “RCU SETUP” button to exit programming. All buttons under the device selected are restored back to their original functions. 

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