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BEWARE! We have recently been notified of customers receiving emails about their SkyBest email account and phone calls about their Internet service. These are not from us. DO NOT click on any links in the email or give any information out over the phone. Call us at 1-800-759-2226 anytime you are suspicious of an email or phone call coming from SkyLine/SkyBest.

 

How to delete volume lock

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

To delete the volume lock for a DVD player:

  1. Press the “DVD” device button.
  2. Press and hold the “RCU SETUP” button until the DVD device button blinks twice.
  3. Press “9” “9” “3” on the remote number pad. The DVD device button will blink twice.
  4. Press the “Volume down” button and the device button will blink four times

Now when you are in DVD mode you will be able to control the volume of the DVD only – provided it has volume control.

To delete “Volume Lock” for all devices:

  1. Press and hold the “RCU SETUP” button until the last selected device button blinks twice.
  2. Press “9” “9” “3” on the remote number pad.
  3. Press the “Volume up” button and the last selected device button will blink four times.

Now you must be in TV mode to control the volume of your TV with the remote.