Troubleshooting your modem

My modem is not showing a connection.

  • Reboot your modem by unplugging the modem and router from the power cords. This will be easiest from the back of each device.
  • Reboot the computer or device you are trying to connect to the internet.
  • Check that all lights on the modem are lit up. If the modems indicators are not lit up, make sure that the modem is plugged into a working outlet or power strip.
  • Check that the modem is plugged into a working phone jack. To test the phone jack, unplug the modem and plug up a working phone. If there is no dial tone, the jack is not working. Try plugging the modem into another jack if possible.
  • If the router still doesn't display any lights there may be a problem with your router. If you lease the modem, please bring it in to the nearest SkyBest Customer Center for replacement.

My modem shows a connection but is not working properly.

  • Reboot your modem by unplugging the modem and router from the power cords. This will be easiest from the back of each device.
  • Reboot the computer or device you are trying to connect to the internet.
  • After one minute, reconnect the power cord to the modem. Once the DSL/ADSL light is on in the modem display, plug in the router. Be certain the Ethernet cord from the modem is plugged into the back of the router in the WAN or Internet port, not the 1, 2, 3 or 4 port. Those are for devices you want to hardwire to your router.
  • Turn on your computer and see if your connection is working properly.

 

For further assistance or repairs call SkyLine/SkyBest Repair Services at 1-877-475-9546.
SkyBest does not support customer-owned routers.