What to do if one of my computers does not appear on the network map

  1. Refresh the network map.

  2. Disconnect the computer from the network and then reconnect it.

  3. Access the Internet from the other computer and then refresh the network map. Generating network traffic helps SkyBest Internet Guardian detect computers.

  4. If you have a complicated home network (that includes a network firewall or several routers), My Home Network might not detect all of your computers. SkyBest recommends connecting all of your computers to the network through a single network device.

  5. If your computers have SkyBest Internet Guardian installed, turn off the firewall temporarily and then refresh the network map.