Over the last several weeks, we have seen numerous reports of spam/phishing emails that appear to come from SkyLine/SkyBest. These emails are not legitimate, and we strongly encourage you to avoid selecting links or responding in any way. The primary purpose of these unsolicited messages is to extract personal information from unknowing consumers. As your Internet service provider, we have an existing business relationship with you, our customers, and we also have the account information we need. There is no reason to re-acquire that info–when in doubt, delete it or call your local SkyLine/SkyBest Customer Center at 1-800-759-2226 if you have any questions about this.

There are additional ways to further limit your exposure to SPAM/Phishing emails. See these important tips from the Federal Trade Commission, and if you have further questions, don’t hesitate to call us!

Use an Email Filter - Check your email account to see if it provides a tool to filter out potential spam or to channel spam into a bulk email folder. We offer SkyBest Internet Guardian to residential users, which detects and removes viruses, spyware and malicious threats from your computer, email, instant messages and downloads. It also secures your home network with a personal firewall and WiFi patrol, among other protections. Call us to learn more.

Limit Your Exposure - Try not to display your email address in public. That includes on blog posts, in chat rooms, on social networking sites or in online membership directories. Spammers use the web to harvest email addresses.

Choose a Unique Email Address - Your choice of  email addresses may affect the amount of spam you receive. Spammers send out millions of messages to probable name combinations at large ISPs and email services, hoping to find a valid address. Thus a common name such as jdoe may get more spam than a more unique name like j26dOe34. 

Reduce Spam for Everyone–Don’t Let Spammers Use Your Computer - Hackers and spammers troll the internet looking for computers that aren’t protected by up-to-date security software. Keeping your operating system and security software up to date are among the most important things you can do. When hackers and spammers find unprotected computers, they try to install hidden software–called malware–that allows them to control the computers remotely. Many thousands of these computers linked together make up a ‘botnet,’ a network used by spammers to send millions of emails at once. Millions of home computers are part of botnets. In fact, most spam is sent this way. 

Use good computer security practices and disconnect from the internet when you’re away from your computer. Hackers can’t get to your computer when it’s not connected to the internet.

Be cautious about opening any attachments or downloading files from emails you receive, even if it looks like it is from a friend or co-worker–unless you are expecting it or know what it is. If you send an email with an attached file, include a message explaining what it is. 

If you have further questions, please contact your local SkyLine/SkyBest Customer Center.