Skip to main content
Facebook Instagram
  • Residential
  • Business
  • Seasonal
  • Pay/View My Bill
  • Check Email
  • Internet
  • Security
  • Television
  • Voice
  • Business Systems
  • Hosting
  • Order
    • Apply for Service
    • Change My Service
    • Seasonal Service
    • Payment Options
  • Support
    • Customer Service 1-800-759-2226
    • 24/7 Tech Support & Repair 1-877-475-9546
    • Send a Message
  • Contact
    • Customer Service 1-800-759-2226
    • 24/7 Tech Support & Repair 1-877-475-9546
    • Call Before You Dig
    • Office Locations
    • Report an Issue
    • Schedule an Appointment
    • Send a Message
  • About Us
    • Locations
    • Careers
    • In the Community
    • News
    • Customer Programs
    • About SkyLine Membership Corp.
    • About SkyBest Communications
    • Fees and Additional Charges
    • Policy and Legal Center
  • Residential
  • Business
  • Seasonal
  • Pay/View My Bill
  • Check Email
SkyLine/SkyBest
  • Services
    • Internet
    • Security
    • Television
    • Voice
       
    • Business Systems
       
    • Hosting
       
  • Order
    • Apply for Service
    • Change My Service
    • Seasonal Service
    • Payment Options
  • Support
    • Customer
      Service
      1-800-759-2226
    • 24/7 Tech Support
      & Repair
      1-877-475-9546
    • Send a Message
  • Contact
    • Customer
      Service
      1-800-759-2226
    • 24/7 Tech Support
      & Repair
      1-877-475-9546
    • Call Before
      You Dig
    • Office
      Locations
    • Report
      An Issue
    • Send a Message
    • Schedule an
      Appointment
  • About Us

    About Us

    • Locations
    • Careers
    • In the Community
    • News
    • Customer Programs
    • About SkyLine Membership Corp.
    • About SkyBest Communications
    • Fees and Additional Charges
    • Policy and Legal Center

    Join our team! Check out what positions SkyLine/SkyBest has available.

  • Facebook
  • Instagram
  • Search
 

Formating the picture to fit your Business TV screen

This help topic only applies to customers on the Minerva Platform.

You are on the Minerva Platform if your guide looks like this:

Minerva Platform Guide

Some of our broadcast channels distribute their signal in HD format only.  This may cause some customers to experience a problem with the picture not fitting their television screens.  If your business is experiencing this problem, please follow the instructions below to set your set-top box to “Pan-Scan.” In most cases, this will correct the problem.

  1. On the SkyBest TV remote control press MENU.
  2. Use the arrow buttons on the remote to scroll to “settings” and press OK on the remote.
  3. Enter your Password (default is 1234) and press OK.
  4. Scroll to “Hardware Settings” and press OK.
  5. Scroll to “TV Configuration” and press OK.
  6. Using the arrow buttons on the remote change the TV Aspect Ratio to 4:3 then press the OK button on the remote. (A small green check mark will appear next to your selection.)
  7. Please note: if you have an HD television set, 16:9 is normally the correct aspect ratio.  If you change this to 4:3 you may not see the “edges” of the picture.  For example, if ESPN has their logo at the right-hand bottom of the screen, you may see ES instead of ESPN.
  8. Scroll to “Conversion Mode.”
  9. If full screen is checked, scroll to “Pan-Scan” and press OK. (A small green check mark will appear next to your selection.) If "Pan- Scan" is checked, scroll to "full screen" and press OK.
  10. Picture formatting is now complete. Press EXIT on the remote control to return to programming.

Not quite right?

Check out these other popular search topics:

  • pay bill
  • bill help
  • calling features
  • modem
  • autopay
  • taxes and fees
Also of Interest:
  • How to format the picture to fit your TV screen
  • How to format the picture to fit your TV...
  • How to Add/Remove Caller ID from your TV screen
  • Store Locator
  • Privacy Policy
  • Terms and Conditions
  • Communications & Video Accessibilities Act
© 2021 SkyLine Membership Corp.
nickgreene.com
website design and hosting via
nickgreene.com