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Minerva Television Platform

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A program I scheduled to record did not record
There may have been a conflict in your DVR Schedule. You can schedule three programs to record at once, however a set-top box (STB) will need to be tuned to one of the programs. If not, one of your shows will not record.
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Check messages on your TV
Press MENU on your SkyBest TV remote, select My Library, scroll down to My Messages and press OK.
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Editing the start time/end time of a recording
Set your recording to start a few minutes before and after your show to ensure you don’t miss anything on future programs.
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How to Add/Remove Caller ID from your TV screen
To have Caller ID on your TV, you must have Caller ID on your phone line.
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How to block content
With SkyBest TV's Parental Block, you can choose the type of content that can be viewed on each individual television set based on movie and TV ratings.
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How to change your PIN and Password
You are required to have a password to get into the menu setting to add, edit or remove Parental Blocks and Channel Blocks. We strongly recommend that you change your password so that children cannot access these settings.
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How to clear custom programming
You may clear custom programming and revert to the default settings of the remote control.
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How to format the picture to fit your TV screen
Some of our broadcast channels distribute their signal in HD format only. This may cause some customers to experience a problem with the picture not fitting their television screens.
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How to lock and unlock recordings
When disk space starts to run low on the DVR set-top box your system will automatically start deleting older programming to make room to record new programming. You can lock your favorite recordings to prevent them from being accidentally or automatically deleted.
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How to make changes to your Remote DVR Scheduler
Make changes using the YourTV app. Click the link for more instructions.
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How to set volume lock
The remote control enables you to control the volume level of different devices without having to select the device button for each device.
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How to set-up the learning feature
Your remote control has a learning feature. This means you can transfer some unique functions from the remote control of other devices to this remote.
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How to temporarily override parental controls
If you would like to view a channel that is being blocked you can use the Unlock Timeout feature. This feature allows you to temporarily override parental control settings by entering your PIN number.
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How to update timeout for Caller ID
You can adjust the length of time the phone number will appear on your TV screen to best suit your needs.
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How to use the master power key
Your remote has a feature that enables you to turn up to five devices on and off with a single key press.
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How to view and delete messages
Occasionally SkyBest TV will send messages regarding your television service, which may include information on scheduled maintenance.
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My set-top box is not working
Try these simple steps to determine if the set-top box may be faulty.
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My Smart TV won't connect to Wi-Fi
Simple steps to troubleshoot your TV's Wi-Fi connection.
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My TV says there is no signal
Try these simple tips to determine if there's a problem with the signal.
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Program the ADB remote to control other devices
Your remote control can be programmed to handle several different devices, such as TVs, DVD Players, Blu-ray players, VCRs and more.
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SkyBest TV Now is not working on my Roku device
Check other apps on your Roku, your internet connection, and other SkyBest TV Now channels.
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The device key blinks, but device doesn't respond
Make sure you are aiming the remote control at the home entertainment device you are trying to control. Be sure you are within 15 feet of the device you are trying to control.
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The TV has no signal, a snowy picture, or tiling
Reboot your set-top box by unplugging the black power cord from the back of the set-top box for 10 seconds and then plug it back in. When you see a picture on your TV screen, the reboot is complete.
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The TV picture is freezing or tiling
Check other set-top boxes and channels then try rebooting the set-top box.
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Troubleshooting Tips
By performing basic troubleshooting before you call our Technical Support team, you can often resolve the problem immediately and save time.
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What channel should my TV be on for SkyBest TV?
Usually your TV will need to be on Channel 3 or 4. Many newer TVs have dedicated inputs that are not dependent on the TV channel.
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Why are channels missing from the TV guide?
You might have the guide on the “Subscribed,” “HD” or “Favorites” List instead of the “All Channel” List.
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