Office Locations
Corporate Offices
1200 NC Highway 194 North
West Jefferson, NC 28694
Business Hours: M-F 8am – 5pm
Call Center
1079 NC Highway 194 North
West Jefferson, NC 28694
Exchanges Served: 297, 359, 372, 384, 385, 387, 657, 739, 846, 877, 898, 963, 982
Lobby, Drive-Through and Phone Hours:
M-F 8am – 5pm
West Jefferson Customer Center & Smart Home
1060 Mount Jefferson Road
West Jefferson, NC 28694
Exchanges Served: 384, 385, 846, 877, 982, 739
Business Hours: M-F 8am – 5pm
Banner Elk Customer Center
20 High Country Square Hwy 184
Banner Elk, NC 28604
Exchanges Served: 297, 387, 898, 963
Business Hours:
Tue & Thu 9am – 4:30pm, closed 11am – 12pm
Mon, Wed, Fri – Closed
Boone Customer Center
217 Wilson Drive
Boone, NC 28607
Exchanges Served: 297, 387, 865, 898, 963
Business Hours: M-F 8am – 5pm, closed 10:45am – 12pm
Sparta Customer Center
199 Grayson Street
Sparta, NC 28675
Exchanges Served: 359, 372, 657
Business Hours: M-F 8am – 5pm
