We are here to help you!

There are a number of ways to get in touch with us:

Office Locations

We have five different offices throughout our service area including: Customer Service Centers in West Jefferson, Banner Elk, Boone and Sparta; as well as a Call Center in West Jefferson. For phone numbers, addresses, and exchanges served, click here.

To Report an Issue:

If you are experiencing any problems with your service, please let us know so we can help you as quickly as possible. You can do so by calling our 24/7 Tech Support and Repair at 1-877-475-9546, or by clicking the link with the corresponding service you are experiencing an issue with.

• Report an Issue with Your Internet Service
• Report an Issue with Your Security Service
• Report an Issue with Your TV Service
• Report an Issue with Your Voice Service
• Report an Issue with Your Medical Alert Service

(Check out our Help Topics for answers to Frequently Asked Questions)

Make an Appointment at one of our Customer Service Centers

• Click here to make an appointment at the Banner Elk Customer Service Center
• Click here to make an appointment at the Boone Customer Service Center
• Click here to make an appointment at the West Jefferson Customer Service Center
• Click here to make an appointment at the Sparta Customer Service Center

To speak with a customer service representative, call 1-800-759-2226

Send a message

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