Report an Internet Issue

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Report an Issue
Report an Internet Issue

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Your Info

First name

Last name

Phone Number

Last 4 Digits of SSN

Problem Info

Problem

will not connect

slow connection speed

cuts off and on

cannot access e-mail

other (please describe)

If other, please describe your issue

Date and Time of problem

Comments or Questions

Our service department reviews requests Monday through Friday 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m. Other weekend requests are reviewed Monday morning.

For Customer-owned equipment requiring a premise visit, our service rate is $95 per hour plus materials.

For emergency requests, please dial 611 or 1-866-759-7591.