Internet

What is the purpose of a filter? A broadband filter will remove the modem noise from your phone line. If you are not using filters with your broadband service, you may hear line noise or your broadband service may not maintain a reliable connection. What equipment requires a filter? Telephone Fax…

From the main console, click on “Virus & Spyware Controls”. Click on “Prevent Unauthorized Changes” and then click the “Settings” link. A new box will appear. Be sure the box next to “Check for Unauthorized Changes” is checked. Under “Possible Changes Monitored” check each box where you want the…

Help with my Wireless Router Pull the power cord and the ethernet cable from the router and wait thirty seconds. After thirty seconds, plug the cord and cable back into the router. Wait for the router to go through its start-up procedure. (If you have a modem, reconnect it first. For help with…

There are currently three levels of parental controls available from SkyBest Internet Guardian. From the main console select “Internet & Email Controls”. Click on “Parental Controls” and then click the “Settings” link. Make sure the box next to “Activate Parental Controls” is checked. Click the…

From the main console, click on “Internet & E-mail Controls”. Click on “Spam E-mail Filter”. The default should be set to ON. If you see “OFF” on the Spam E-mail Filter bar simply click on “OFF”. This will turn the Spam E-mail Filter On. You will see “ON” appear. You will now be protected from…

To set up your email account: Open Windows Mail by clicking the Start button, clicking All Programs and then clicking Windows Mail. Click the Tools menu and then click Accounts. Click Add, from the Internet Accounts window. This will open a setup wizard. Navigate through the following windows in…

How do I know if I have Fiber-Optic Internet? If you have an Optical Network Terminal (ONT) like this on the outside of your location, your connection is fiber-optic. If you have a Network Interface Device (NID) box like one of these on the outside of your location, your connection is copper. What…

Domain Name skybest.com World Wide Web (www) www.skyline.org Mail – IMAP (Incoming) mail.skybest.com Mail – SMTP (Outgoing) smtp.skybest.com

Can I use any portable internet device with SkyBest Internet? Yes. Once you have established a wireless connection at your location, you may connect any portable Internet device. Using my own modem SkyBest modems are preconfigured for SkyBest Broadband Internet Service. If you would like to use…

SkyLine/SkyBest Price and Speed FAQ Starting January 2023, SkyLine/SkyBest is implementing a price and speed adjustment for internet service. After careful analysis of increased materials and overhead costs, we have deemed this change in price necessary in order to continue to provide you with…

How to install SkyBest Internet Guardian Instructions What does SkyBest Internet Guardian do? Prevents e-mail and image spam from reaching your inbox Halts access to dangerous Web pages Stops Web sites from installing dangerous downloads on your computer Get security updates when you want them. Our…

Help with your SkyLine/SkyBest Internet equipment. *Please note, this information is only relevant for SkyLine/SkyBest DSL customers. For more information or help with your SkyLine/SkyBest Fiber Internet, visit out Help Topics page. What is the purpose of a modem? The modem translates the broadband…

Help getting started with your Premium Wi-Fi app. The SkyBest My-Sky app lets you get the most out of your Wi-Fi experience, but it's only useful if you know what you can do with it and how to use it. We've compiled a list of frequently asked questions to help you be in control of your home's…

My device is not showing a connection. Reboot your router by unplugging it from the power cord. This will be easiest from the back of the device. Reboot the computer or device you are trying to connect to the internet. Connect a computer directly to the data jack with an Ethernet cable. Turn Wi-Fi…

Tips for taking a Speed Test. What is an Internet Speed Test? An Internet Speed Test measures your current connection data rate and latency – more simply, how fast your broadband connection can download and upload data to and from devices. This information determines whether you are actually…

Once you place your service request order, an installation appointment date will be given to you. This requires someone 18 years or older who can give direction to our SkyLine/SkyBest installation technician. Installations are typically nine business days out or first available appointment with two…