SkyLine/SkyBest offices will be closed today November 27, 2025. We will reopen on Friday, November 28, 2025 at 8 a.m. Happy Thanksgiving!

What can we help you with today?

Internet

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Accessing and modifying eScout settings
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Block wireless network intruders from accessing my information
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Can I connect more than one computer?
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Can I surf the internet and talk on the phone at the same time?
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Can I use any portable internet device with SkyBest Internet?
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Can I use my fax machine while using my Internet service?
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Changing advanced eScout options
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Check for suspected spam/suspicious attachments/viruses
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Do I have to be present for installation to take place at my home?
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Does my home network detect computers with wireless connections?
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Editing eScout Whitelists and Blacklists -Residential Customers
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GigaCenter information
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How can I do an automatic update?
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How can I safeguard my home network?
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How can I schedule automatic updates?
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How do I change SkyBest Internet Guardian firewall settings?
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How do I prevent unauthorized changes to my computer?
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How do I reset my wireless router?
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How do I set Data Theft Prevention controls?
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How do I set my password?
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How do I set protection levels against viruses and spyware?
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How do I set SkyBest Internet Guardian Parental Controls?
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How do I set the level of my protection against Web threats?
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How do I turn on the SkyBest Internet Guardian spam e-mail filter?
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How does SkyBest Internet Guardian keep my home network safe?
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How long will my copper installation last?
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How long will my fiber installation take?
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How to access eScout quarantined mail and settings
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How to change my email password
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How to check email while I’m away from my home
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SkyBest email customers have the convenience of accessing their email messages while away from practically any location.
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How to configure your Macintosh OS X computer
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How to configure your Windows 10 computer
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How to configure your Windows 7 computer
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How to configure your Windows 8 computer
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How to create a Home Network
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How to install a desk filter
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How to install a wall-mount filter
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How to install SkyBest Internet Guardian
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How to set up my SkyBest email in Outlook Express
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How to set up my SkyBest email in Windows Mail
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How to tell if my connection is fiber optic or copper.
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How to troubleshoot a slow internet connection
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Perform a speed test to ensure the speed is lower than normal. Then, try to find the culprit.
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How to use my email account for Mac
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Important email settings
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Internet Price & Speed Structure Updates
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FAQs concerning the SkyLine/SkyBest price increase
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Modem Frequently Asked Questions
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Security precautions for SkyBest Internet
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SkyBest Customer Panel
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Manage your SkyBest Email Account
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SkyBest High-Speed Broadband Internet Guide
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SkyBest My-Sky App FAQs
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Help with your SkyLine/SkyBest Wi-Fi app.
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Track computers & other devices currently connected to home network
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Troubleshooting your Router
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Inspect your cables, reboot your devices and check that all lights on the modem are lit up.
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Use a Speed Test to Check Your Internet Connection
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Using my own router
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What can I check when my broadband service is cutting off and on?
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What can I do with different internet speeds?
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What can I do with SkyBest Internet Guardian Parental Controls?
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What does SkyBest Internet Guardian do?
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What equipment requires a filter?
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What is eScout Spam and Virus Filter?
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What is My Home Network Map?
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What is the purpose of a router?
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What might appear on my network map?
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What steps can I take when my broadband service will not connect?
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What to do if one of my computers does not appear on the network map
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What to expect at my copper installation
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What to expect at my fiber installation
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Where can I find a current security activity report?
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Where can I find my protection summary list?
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Where can I find my SkyBest Internet Guardian serial number?
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Why are higher speeds only available in fiber-served areas?
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Why should I set a password?
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Setting a password prevents someone from disabling or changing your settings.
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