Business customers: From the main console, click on the “My Home Network” tab. Click on “Open Network Map”. Please wait while your computer processes. This may take a few minutes. Once complete, a map of all computers and devices currently connected to your primary business network will appear on…
What is the purpose of a router for my business Internet service? A router allows you to wirelessly surf the web, connect to the internet using multiple computers as well as connect gaming devices, mobile devices and printers at your business location. What is the purpose of a modem for my business…
My Home Network displays the devices (computers, printers, gaming consoles, etc.) that SkyBest Internet Guardian found on your Local Area Network (LAN) when you clicked “Open Network Map” or “Refresh.”
Yes. You can connect more than one computer to the same broadband connection by setting up a router. See router instructions that are included with your router. SkyBest leases enterprise-grade wireless routers to ensure exceptional speed and coverage for your business, click here to learn more.
Yes. With SkyBest High Speed Internet service, business and residential customers have the convenience of surfing the Internet and using your phone at the same time.
Yes. With SkyBest Broadband Internet Service, you can send and receive faxes while online. You will need to plug the fax machine into a filter, if you have copper service, to allow faxes to be sent and received.
From the main console page, click on “Personal Firewall Controls”. Click on “Personal Firewall” and then click the “Settings” link. Be sure the box next to “Activate the Personal Firewall” is checked. Choose the Security Level of Firewall Profile that best suits your business needs. You can choose…
Speed Test If you have a DSL modem, unplug the ethernet cord from the router and connect it directly into your computer. If you do not have a DSL modem and only use a router, locate the ethernet cord and disconnect it from the router and connect it directly to your computer to accurately measure…
Consider the following tips to help protect your wireless business network: Network key: Set up a network key (which requires a password) for access to your wireless home network. Do not leave your wireless network open to anyone who wants to use it. Default setting: Do not use the default password…
From the main console, click on “Virus & Spyware Controls”. Click on “Prevent Unauthorized Changes” and then click the “Settings” link. A new box will appear. Be sure the box next to “Check for Unauthorized Changes” is checked. Under “Possible Changes Monitored” check each box where you want the…
From the main console, click on “Virus & Spyware Controls”. Click on “Protection Against Virus and Spyware” then click the “Settings” link. A new box will appear. Make sure the box next to “Activate Real-time Protection” is checked. Under “Check for the following threats,” check each box for the…
It allows you to keep track of computers and other devices currently connected to your business network. It lets you block wireless network intruders from accessing your computer. And, it allows you to manage and update compatible security software on other computers connected to the network.
Phone & Internet Typically 2-3 hours. Times could vary based on the layout of your location Phone, Internet, & TV Typically 4-5 hours. Times could vary based on the layout of your location
To access your eScout mail quarantine: Login to your Webmail at http://webmail.skybest.com/ Click on the eScout tab (on mobile devices, click here). Once there, you will see options to view and manage your spam quarantine as well as change your mail filtering settings.
Setting up a wireless network in your small office for one or two computers can be simple. If you are using a DSL modem, just connect the router to the Ethernet port on the back of your modem then set up your wireless connection. Computers and other devices can be hardwired or set up to connect…
Unplug the phone and remove the phone from the wall. Connect the wall-mount filter to the wall plate. Reconnect the phone. * Note: If you are a fiber-optic subscriber, filters are not needed on your phone jacks.
To set up your email account: Open Windows Mail by clicking the Start button, clicking All Programs and then clicking Windows Mail. Click the Tools menu and then click Accounts. Click Add, from the Internet Accounts window. This will open a setup wizard. Navigate through the following windows in…
If you have an Optical Network Terminal (ONT) like this on the outside of your location, your connection is fiber-optic. If you have a Network Interface Device (NID) box like one of these on the outside of your location, your connection is copper.
From the main console, click on the “My Home Network” tab. Click on “Open Network Map”. Please wait while your computer processes. This may take a few minutes. Once complete, a map of all computers currently connected to your business network will appear on the screen.
SkyLine/SkyBest Price and Speed FAQ Starting January 2023, SkyLine/SkyBest is implementing a price and speed adjustment for internet service. After careful analysis of increased materials and overhead costs, we have deemed this change in price necessary in order to continue to provide you with…
Access the SkyBest Speed Test site at SkyBestSupport.net. If you have a DSL modem, unplug the ethernet cord from the router and connect it directly into your computer. If you do not have a DSL modem and only use a router, locate the ethernet cord and disconnect it from the router and connect it…
Refresh the network map. Disconnect the computer from the network and then reconnect it. Access the Internet from the other computer and then refresh the network map. Generating network traffic helps SkyBest Internet Guardian detect computers. If you have a complicated home network (that includes a…
This SkyBest High-Speed Internet guide is designed to help make our internet easier to understand and more convenient for our business customers. If you need additional assistance, please reach out to our 24/7 technical support teama. SkyBest High-Speed Broadband Internet Guide
The first step in troubleshooting is to power down your broadband equipment. Turn off your modem, router (if applicable) and computer. After two minutes, turn on your modem. Allow the modem approximately one minute to boot-up; then power on your router (if applicable) and computer. Open your…
From the main console, click on “Internet & E-mail Controls”. Click on “Spam E-mail Filter”. The default should be set to ON. If you see “OFF” on the Spam E-mail Filter bar simply click on “OFF”. This will turn the Spam E-mail Filter On. You will see “ON” appear. Your business will now be protected…
The first four tabs of the eScout panel hold your suspected delivered messages, spam messages, messages with suspicious file attachments, and known viruses. eScout is a learning filter that improves its accuracy over time, and one way to help train it is by confirming known good mail, known SPAM/…
Prevents e-mail and image spam from reaching your inbox Halts access to dangerous Web pages Stops Web sites from installing dangerous downloads on your computer Get security updates when you want them. Our software stops security updates or downloads when you are doing presentations, watching…
Ensure you have filters on the appropriate phone jacks. Try plugging your modem directly into the phone jack while bypassing any splitters or filters. Bypass the router to determine if your broadband connection will remain constant while connecting with one computer or not connecting wirelessly.
Once you place your service request order, an installation appointment date will be given to you if a visit is required. This will require someone 18 years or older who can give direction to our SkyLine/SkyBest installation technician. Existing service generally does not require a visit to your…
Once you place your service request order, an installation appointment date will be given to you. This requires someone 18 years or older who can give direction to our SkyLine/SkyBest installation technician. Installations are typically nine business days out or first available appointment with two…
Double click the TrendMicro icon to open the main console. Click on “Overview”. Click on the link located to the right of “Protection Status”. (This link is usually named “Good.”) A box will appear listing all the features currently keeping your computer safe. If the link located to the right of “…
Copper’s capacity is far less than that of fiber. Copper can support high bandwidth for only a few hundred yards. The longer a signal travels on copper, the lower the bandwidth. Optical fiber is unique in that it can carry high bandwidth signals over enormous distances. Fiber is also far better…
