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What is the purpose of a router for my business Internet service? A router allows you to wirelessly surf the web, connect to the internet using multiple computers as well as connect gaming devices, mobile devices and printers at your business location. What is the purpose of a modem for my business…

Fiber Consider the type of phone you are using. Many times an analog phone will not have a loud ring on a fiber connection. If you have a digital phone, try testing it for ring volume. For further assistance or repairs, call SkyLine/SkyBest Repair Services at 1-877-475-9546. Copper Try these steps…

The first step in troubleshooting is to power down your broadband equipment. Turn off your modem, router (if applicable) and computer. After two minutes, turn on your modem. Allow the modem approximately one minute to boot-up; then power on your router (if applicable) and computer. Open your…

Speed Test If you have a DSL modem, unplug the ethernet cord from the router and connect it directly into your computer. If you do not have a DSL modem and only use a router, locate the ethernet cord and disconnect it from the router and connect it directly to your computer to accurately measure…

Setting up a wireless network in your small office for one or two computers can be simple. If you are using a DSL modem, just connect the router to the Ethernet port on the back of your modem then set up your wireless connection. Computers and other devices can be hardwired or set up to connect…

Access the SkyBest Speed Test site at SkyBestSupport.net. If you have a DSL modem, unplug the ethernet cord from the router and connect it directly into your computer. If you do not have a DSL modem and only use a router, locate the ethernet cord and disconnect it from the router and connect it…

Once you place your service request order, an installation appointment date will be given to you if a visit is required. This will require someone 18 years or older who can give direction to our SkyLine/SkyBest installation technician. Existing service generally does not require a visit to your…

Ensure you have filters on the appropriate phone jacks. Try plugging your modem directly into the phone jack while bypassing any splitters or filters. Bypass the router to determine if your broadband connection will remain constant while connecting with one computer or not connecting wirelessly.