Answers for all your questions regarding your equipment

Internet Voice Security Medical Alert Service

What is the purpose of a filter?

A broadband filter will remove the modem noise from your phone line. If you are not using filters with your broadband service, you may hear line noise or your broadband service may not maintain a reliable connection.

What equipment requires a filter?

Telephone
Fax Machine
Answering Machine (if it is a separate unit from the phone)
Satellite Receiver (if it is connected to the phone line)
Security System*
Caller ID Unit (if it is a separate unit from the phone)
Credit Card Machine

How to install a desk filter

Unplug the device cord from the phone jack.
Plug the filter into the phone jack.
Plug the phone cord (or other device cord) into the filter.

* Note: If you are a fiber-optic subscriber, filters are not needed on your phone jacks.

How to install a wall-mount filter

Unplug the phone and remove the phone from the wall.
Connect the wall-mount filter to the wall plate.
Reconnect the phone.

* Note: If you are a fiber-optic subscriber, filters are not needed on your phone jacks.

How to configure your Windows 7 computer

Open Network Connections by clicking the Start button, and then clicking Control Panel. In the search box, type ‘adapter’, and then, under Network and Sharing Center, click View Network Connections.
Right click on Local Area Connection and select Properties.
Click the Networking tab. Under This connection uses the following items, click Internet Protocol Version 4 (TCP/IPv4).
Select Obtain an IP address automatically,* and then click OK.
Select Obtain DNS server address automatically, and then click OK and close all windows.

* If you have a Static IP address, select Use the Following Address and enter the Static IP information you were given.

Learn How to Configure your Windows 8 Computer in 6 Steps

Use the Windows 8 Search function to find the Control Panel or click Desktop to view the desktop, then right click Start button, then click Control Panel.
Click Network and Internet and then click on Network and Sharing Center.
Click on Change Adapter Settings.
Right click on the appropriate connection and click on Properties.
Select the Internet Protocol Version 4 (TCP/IPv4), then click on Properties.
Select Obtain an IP and DNS server address automatically,* and then click OK and close all windows.

* If you have a Static IP address, select Use the Following Address and enter the Static IP information you were given.

How to configure your Windows 10 computer

Open Network Connection by clicking the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View Network Connections.
Right-click the connection that you want to change, and then click Properties.
Click the Networking tab, click Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
Select Obtain IP and DNS server address automatically,* and then click OK and close all windows.

* If you have a Static IP address, select Use the Following Address and enter the Static IP information you were given.

How to configure your Macintosh OS X computer

Open the Apple Menu located in the upper left-hand corner of the screen. Choose System Preferences, then select Network.
In the TCP/IP control panel, set the options as follows:
- Show: Ethernet or Built-in Ethernet
- Configure: Using DHCP
- Note: DHCP Client ID and the Search Domains fields should be left blank.
Click Save and close the Network screen.
Start your browser and surf away. Your installation is finished.

Do I have to be present for installation to take place at my home?

Yes. Someone 18 years or older must be at your home to let the SkyLine/SkyBest technician in.

SkyBest Customer Panel

User Manual Login

Click the user manual link for instructions on managing your e‐ mail account(s) with the Customer Panel, including how to change your password. It also lists basic information, such as mail servers and DNS details. The log-in button will take you directly to the SkyBest Customer Panel portal.

My battery back-up unit is beeping

These batteries are rechargeable but they will not last forever and should be replaced when your device starts to make a loud beeping sound. That sound means that the battery is depleted and must be replaced. Please contact SkyLine/SkyBest’s Customer Service Department if this occurs at 1-800-759-2226.

More about a battery backup

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. The battery offered by SkyLine/SkyBest is approximately three pounds and is roughly 6.5’’ X 7.4’’ X 3.2’’. If you do not already have a battery backup, you can purchase directly through SkyLine. If you have any questions or simply want to purchase a backup battery from us, please call 1-800-759-2226 or go to your local customer service center. Our 8-hour backup battery costs $34.95 plus tax and can be shipped directly to your house or picked up in one of our customer service centers. If you do not feel comfortable installing your own battery, please call us to make an appointment and we would be happy to assist you. However, please note that there may be a charge for this service.

How to choose the best equipment for my home

Security Systems are not a one size fits all product. You need a custom solution to meet your individual needs.

Call today and schedule a free on-site evaluation with one of our qualified security technicians. We will explain the options available and help you decide the most effective and affordable solution to secure your home or business.