Help for SkyLine/SkyBest Internet Email Users
How do I set up my SkyBest email in Outlook Express?
From Outlook Express:
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Select Tools and then Accounts.
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Click Add and select Mail.
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Enter your name into the Name field as you would like it to appear to email recipients.
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Enter your email address and click Next.
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Make sure the incoming mail server is set to IMAP. In the blank space for Incoming Mail (IMAP), enter mail.skybest.com.
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In the space provided for Outgoing Mail (SMTP) enter smtp.skybest.com and click Next.
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The user name provided should be entered in the Account name field, followed by @skybest.com. (ex: skyline1234@skybest.com).
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In the Password field, enter your password.
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To save the password, check the Remember Password option.
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Log on Using Secure Password Authentication should not be checked; click on settings.
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My Server Requires Authentication should be checked.
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Under the heading of Log on Information select the option labeled Use same setting as my incoming mail server, then click OK.
* If you are using different email software or you need assistance in setting up multiple email accounts, please contact our technical support for further assistance.
How do I use my email account on my Mac?
Manually Configuring Mail:
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Open Mail (Click it on the Dock or open it from the Applications folder).
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Click on Preferences.
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Click on Accounts. Click on Add Account (+) in the lower left hand corner.
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The Add Account box will appear. Fill in the Full Name, Email address and Password fields.
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Click Continue to proceed.
Note: Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.
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The Incoming Mail Server box will appear.
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Select IMAP as the Account Type.
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Give your Incoming Mail Server account a useful description.
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In the allocated fields enter mail.skybest.com as the Incoming Mail Server. Enter your User Name (SkyBest email address) and Password (password may already filled in).
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Click Continue to proceed.
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The Outgoing Mail Server box will appear.
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Give your Outgoing Mail Server account a useful description.
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Enter smtp.skybest.com as the Outgoing Mail Server.
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Check Use only this server.
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Select Use Authentication and enter your User Name (email address) and Password.
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Click Continue to proceed.
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Verify your settings in the Account Summary.
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Check Take account online.
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Click Create to complete the process.
How do I check my email away from home?
SkyBest email customers have the convenience of accessing their email messages while away from practically any location.
Log onto webmail.skybest.com and enter your username and password to view your messages. Basic service comes with 1GB of email storage.
Or, you can and click the ‘Check email’ link at the top of this page.
How do I change my email password?
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Log into the Customer Panel using your email and email password.
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Click the Key icon under Mailboxes & Aliases.
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Enter your new password and click UPDATE MAILBOX PASSWORD.
Customer Panel Customer Panel Manual
SkyBest eScout FAQs
What is eScout Spam & Virus Filter?
eScout is your spam filtering service for your SkyBest email. It is automatically enabled on yourSkyBest email account. To access your eScout mail quarantine, please login to your webmail at https://webmail.skybest.com and click on the eScout tab. Once there, you will see option to view and manage your spam quarantine as well as change your mail filtering settings.
How do I access eScout quarantined mail and settings?
To access your eScout mail quarantine:
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Login to your Webmail at https://webmail.skybest.com/
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Click on the eScout tab (on mobile devices, click here).
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Once there, you will see options to view and manage your spam quarantine as well as change your mail filtering settings.
How do I change advanced eScout options?
You can adjust eScout advanced options to be reminded of your quarantined email, or to receive a periodical digest of eScout’s filtering activity.
To make changes to these settings, select the appropriate buttons and be sure to select UPDATE ADVANCED SETTINGS before exiting.
How do I edit eScout whitelists and blacklists?
If you are experiencing repeat problems with known domains or senders, you can add them to your whitelist to ensure that all messages are promptly delivered to your Inbox. You can add complete email addresses or partial matches, i.e. @domain.com.
The same holds true for adding senders/domains to the blacklist to ensure that no messages from these sources are delivered to your Inbox.
How do I access and modify eScout settings?
eScout filtering strength is automatically preset to a moderate level. You can, however, adjust the SPAM protection levels to your preferences.
Options include:
- Off
- Low (Blocks the lead SPAM)
- Medium (Balanced)
- High (Blocks the most SPAM)
Simply choose your desired level and click "CHANGE LEVEL".
