Help with my SkyLine/SkyBest Phone Service

My phone has no dial tone

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes, cordless phones are more susceptible to interference.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

3. If possible, try plugging the phone into a different jack.

I am not receiving calls, but I can dial out.

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. If you are able to receive calls, there may be a problem with the phone.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

3. Try plugging your phone into another jack. If an alternate jack works, the first jack may require repairs.

My phone rings once or twice, but then disconnects.

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from jacks. If you have a corded phone, try it in the same jack. If you are able to receive calls, there may be a problem with the phone.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power cord for at least 15 seconds and try again.

3. Try plugging your phone into another jack. If an alternate jack works, the first jack may require repairs.

I can't make long distance calls.

Before calling SkyLine/SkyBest Repair Services, please complete these steps to help expedite your service:

1. Attempt to call a local number to determine if the issue is only affecting long-distance calls.

2. If you can make local calls, attempt to call more than one long-distance number to ensure that the problem is affecting more than one number.

3. If so, attempt to call an in-state long-distance number and an out-of-state long-distance number to determine if the problem is affecting both types of long distance.

4. For each long-distance call you attempt, record the number and the time you make the call as well as the message you are receiving. Within 24 hours, contact SkyLine/SkyBest Repair at 1-877-475-9546 and provide these details. This will enable our staff to best determine the source of the problem.

I can't hear my phone ring or my phone rings at a low volume.

Consider the type of phone you are using. Many times an analog phone will not have a loud ring on a fiber connection.

If you have a digital phone, try adjusting your ring volume to a louder setting.

Where can I find instructions on how to use calling features?

Complete details for each feature may be found here.

For further assistance, call SkyLine/SkyBest Repair Services at 1-877-475-9546

How do I access or make changes to my Voice Mail System online?

Getting to your Voice Mail System: 

1. Go to myphone.skyline.org

2. Underneath your area code, click the Voice Mail link.

3. Select Internet and then Setup to change your password.

   • The default login is the 10-digit phone number for the account, with no dashes.

   • If you have forgotten your password or PIN, you have the ability to reset those.

How do I set up or make changes to my Call Tree Service?

Click the button below for a complete user guide.

CallTree User Guide

For further assistance, call SkyLine/SkyBest Repair Services at 1-877-475-9546

My phone has a fast, busy tone

More Information