How do I find my security system user manual?

Select the manual for your security system below:

How do I test my security system?

Click below for instructions on testing your security system:

How to qualify for SkyBest Security

Residents/owners in Alleghany, Ashe, Avery, Caldwell, Catawba and Watauga counties are eligible to become SkyBest Security customers. Customers who also subscribe to SkyBest High-Speed Internet will receive a discount on SkyBest Security.

How to get started with SkyBest Security

Call one of our local customer service centers at 1-800-759-2226 and ask to speak with one of our SkyBest Security Specialists. We'll set up a time to come to your home and discuss a personalized security solution that meets your needs.

SkyBest Security Account Questions

Adding services to my security account after initial installation

You can contact SkyBest Security to make additions and changes to your system at any time. Call for specific pricing.

Adding services after my SkyBest Security installation

You can contact SkyBest Security to make additions and changes to your system at any time. Call for specific pricing.

Is motion detection available?

Yes, you can define four regions of interest (video motion detection areas) with configurable-programmable sensitivity for each region - motion detection can be scheduled by day and time.

Where can I find a current security activity report?

Double click the TrendMicro icon to open the main console.
Click on “Overview”.
Click the link located to the right of “Summary Report”. (This link is usually named “Recent Security Activity Report.”)
- A box will appear with a summary of all security incidences.
- For more specific details on an individual activity, simply click the link next to the feature listed. This will take you directly to the detail log.
- Or, click on the “Logs” tab.
Using the drop down box, select the feature for which you would like to view further details.
Click “View”. A detailed list of activities will appear. If no security threats have been detected for that particular feature the detail log will be blank.

What to expect from SkyBest Security on your first bill

Your SkyBest Security equipment will be billed on your next SkyLine/SkyBest bill.

We do offer a special deal on the basic wireless equipment package. If you sign a three-year service agreement, the basic wireless equipment package and installation are only $199.

Pricing varies on additional equipment needed for custom solutions and will also be billed on your next SkyLine/SkyBest bill.

How much does SkyBest Security installation cost?

A standard security installation is valued at $270. This fee will be waived for first-time SkyBest Security customers.

More complex installations with additional equipment will cost more. Your security technician will advise you upfront of all costs to effectively secure your home during your FREE onsite evaluation.

How to pay for SkyBest Security

Your monthly monitoring fee will be found on your regular SkyLine/SkyBest bill. You will receive a discount on your service if you also subscribe to SkyBest High-Speed Internet. Your upfront equipment and installation fees will be billed on the first SkyLine/SkyBest monthly statement you receive after installation.