Have Questions about your SkyLine/SkyBest Bill? We’ve Got Answers!

When will I get my bill?

Bills are typically mailed the last day of each month.  You should receive them shortly after the beginning of the month.

When are bills due?

Bills are generally due on the 20th of the month, depending on if this date falls on a holiday or on the weekend.

Can I receive a bill online only?

Yes, you can set this up through your online account.

Once you’re logged in:

1. Click Settings

2. Click General

3. Select Set Up Invoice Preference

*Additionally, you can call 1-800-759-2226 and a Customer Service Representative will set this up for you.

Autopay with Credit Card or Bank Draft

SkyLine/SkyBest offers the convenience of autopay with credit card or bank draft. Visit our payment options page to set up the option that best suits your needs.

When will my account be drafted each month?

If you have automatic bank draft, your account will be drafted on the 12th of each month.

If you have credit card draft, your card will be drafted on the 13th of each month.

How can I change my bank account attached to my account?

A signed form is required to set up or make a change to your bank account draft. Click the button below for the form. Fill it out and mail it with a voided check, to the address below:

SkyLine/SkyBest
Attn: Accounts Receivable
PO Box 759
West Jefferson, NC 28694

Bank Draft Request Form

Can I get a paper bill only?

Yes. You can set this up through your online account or you can call 1-800-759-2226 and a Customer Service Representative will set this up for you.

How to Read Your SkyLine/SkyBest Bill:

1. Account Number: Please have your account number when calling customer service.

2. Past Due After: Bill must be paid before the due date to avoid a late fee charge.

3. Total Due: Current charges plus any remaining prior bill charges.

4. Amount Enclosed: Please indicate the payment amount included with your remittance.

5. Remittance Address: Send your payment to this address with your remittance slip for proper credit to your account.

6. Previous Bill: Prior month bill charges and payments.

7. Previous Balance: Balance left over from previous month.

8. Current Charges: Monthly recurring charges for service plus total taxes and sur­charges that have been applied to your bill.

9. Important Messages

10. Charge Detail: Detail records of toll calling will be printed on front and back of your bill, if applicable.