SkyLine/SkyBest offices will be closed on Monday, Feb 19 in observance of President's Day. Offices will re-open on Tuesday, Feb 20 at 8 a.m.
Questions About Our Fully-Monitored Solutions
How do I qualify for SkyBest Security?
Residents and business owners in Alleghany, Ashe, Avery and Watauga counties are eligible to become SkyBest Security customers. Customers who also subscribe to SkyBest High-Speed Internet will receive a discount on SkyBest Security.
How do I know what equipment I'll need for my home or business?
Security Systems are not a one size fits all product. You need a custom solution to meet your individual needs. Call today and schedule a free on-site evaluation with one of our qualified security technicians. We will explain the options available and help you decide the most effective and affordable solution to secure your home or business.
How do I get started?
Call one of our local customer service centers at 1-800-759-2226 and ask to speak with one of our SkyBest Security Specialists.
What should I expect at my consultation?
Why is SkyBest Security the best choice for security in our area?
SkyBest Security is offered by the qualified local staff that you know and trust at SkyBest Communications. Because SkyBest Security communicates over the SkyLine/SkyBest network, there will never be a communication issue between your security provider and your telephone company. It's one and the same. This provides peace-of-mind that your security system will be working properly and communicating with the security central station in the event of an emergency. And, of course, you will always be able to reach a local, knowledgeable service professional if you have any questions or concerns about your system.
Is SkyBest Security affordable?
SkyBest Security monthly monitoring rates are well-below monthly rates from national providers. Your equipment costs depend on your particular needs, so you can choose the amount of coverage that you need to feel secure in your home.
Do I have to pay for my equipment upfront?
Yes. Your SkyBest Security equipment will be billed on your next SkyLine/SkyBest bill. We do offer a special deal on the basic wireless equipment package. If you sign a three-year service agreement, the basic wireless equipment package and installation are only $199. Pricing varies on additional equipment needed for custom solutions and will also be billed on your next SkyLine/SkyBest bill.
What is the cost of the installation?
A standard installation is valued at $270. This fee will be waived for first-time SkyBest Security customers. More complex installations with additional equipment will cost more. Your security technician will advise you upfront of all costs to effectively secure your home during your FREE onsite evaluation.
Will I be billed for this on my monthly statement?
Yes, your monthly monitoring fee will be found on your regular SkyLine/SkyBest bill. You will receive a discount on your service if you also subscribe to SkyBest High-Speed Internet. Your upfront equipment and installation fees will be billed on the first SkyLine/SkyBest monthly statement you receive after installation.
Can I add services after my initial installation?
Yes. You can contact SkyBest Security to make additions and changes to your system at any time. Call for specific pricing.
Questions About Video
How many cameras can I stream at once, and can I stream cameras in separate windows?
You can stream up to six cameras at once (providing you have the required bandwidth). Yes, individual cameras are streamed in separate windows.
Will captured video and live video be viewable from a mobile device?
Yes, live, streaming video can be viewed from an Android™, BlackBerry® or iPhone® mobile device using Honeywell's Total Connect mobile application.
Is motion detection available?
Yes, can define four regions of interest (video motion detection areas) with configurable-programmable sensitivity for each region – motion detection can be scheduled by day and time.
Are outdoor cameras available?
Yes. Wired and wireless outdoor IP Cameras are available.
Do the cameras have night vision capability?
Yes, certain cameras feature a day/night mode that provides LED illumination to support black/white video. The LED illumination range is up to 25 feet.
Do the cameras have pan and tilt capabilities?
Yes, certain cameras feature a variety of pan and tilt capabilities. This can be demonstrated during your SkyBest Security consultation.
Are cameras wired or wireless?
Both options are available. During your free consultation, a SkyBest Security technician can review each location to determine the best option.