Oct 4, 2024

Billing or Account Questions

As we continue to deal with the impacts of Hurricane Helene, we wanted to provide quick answers for some frequently asked questions.

Billing & Accounts

Please reach out to a SkyLine/SkyBest customer service representative to discuss your account.

New Service

If you are in an area where service was not affected by the storm, you may place an order for new service. However, we are using every resource to repair damaged areas and won’t be able to schedule your installation appointment at this time.

If you already had placed an order before the storm and were waiting for an appointment, we will contact you as soon as we can spare resources to install new services.

Service Trouble

We continue to dispatch technicians to locations we can safely access for troubleshooting and who also have permanent power established. We understand many homes and locations are operating from generators at this time but if your home doesn’t currently have power, we won’t be able to assess SkyLine/SkyBest connections to your home. Please wait until power is established to request a service call.

Storm Damage

Due to the complexity of fiber networks, it is impossible to provide an estimated time to service restoration. However, we frequently provide updates on our social media pages. Please be sure to follow us on Facebook, Instagram and X for the latest progress.

Important Resources including Emergency Wi-Fi locations where available