Report a Voice Issue

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Report an Issue
Report a Voice Issue

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Your Info

First name

Last name

Phone Number

Last 4 Digits of SSN

Problem Info

Problem

line is dead

line is noisy

cannot dial out

cannot receive calls

cannot use calling features

other (please describe)

If other, please describe your issue

Date and Time of problem

Comments or Questions

Our service department reviews requests Monday through Friday 8 a.m. to 5 p.m. and Saturday 8 a.m. to 4 p.m. Other weekend requests are reviewed Monday morning.

For Customer-owned equipment requiring a premise visit, our service rate is $95 per hour plus materials.

For emergency requests, please dial 611 or 1-866-759-7591.