Contact Us
We are here to help you!
There are a number of ways to get in touch with us:
Office Locations
We have five different offices throughout our service area including: Customer Service Centers in West Jefferson, Banner Elk, Boone and Sparta; as well as a Call Center in West Jefferson. For phone numbers, addresses, and exchanges served, click the button below.
To Report an Issue
If you are experiencing any problems with your service, please let us know so we can help you as quickly as possible. You can do so by calling our 24/7 Tech Support and Repair at 1-877-475-9546, or by clicking the link with the corresponding service you are experiencing an issue with.
- Report an Issue with Your Internet Service
- Report an Issue with Your Security Service
- Report an Issue with Your Voice Service
- Report an Issue with Your Medical Alert Service
Also, check out our Help Topics for answers to Frequently Asked Questions.
Make an Appointment
Make an Appointment at one of our Customer Service Centers.
Speak With a Customer Service Representative
To speak with a customer service representative, call 1-800-759-2226.
Call Before You Dig!
It is imperative to call 811 before you dig! Read here to learn why.
