Changing CallPilot Auto Attendant – Business Status – Open/Closed

Setting the Business Status

1. Press 9 8 2

2. Enter Password 7777 or OPERATOR and press Ok

3. Press NEXT

4. Press CHNG to select Y for Yes (business is open) or N for No (business is closed)

5. Press to end

Setting the Business Status from an External Phone

1. Access the Administrator Mailbox by pressing * * while the greeting plays.

2. Enter the Administrator Mailbox number and password combined with #.

3. Press 9-9

4. Press 1 (to open/close the business)

5. Press 1 (to change from open to closed or vice-versa)

6. Press *

Setting the Automated Attendant Status

1. Press  9 8 1

2. Enter Administrator Mailbox number and password, then press Ok

3. Press AA

4. Press GRTG

5. Press AA

6. Press CHNG (changing Y to N means the caller is not returned to the Automated Attendant Menu prompt after leaving a message)

7. Press  to end

How to record & send a broadcast message

1. Press (or FEATURE) 981

2. Enter the System Administrator mailbox number (102 – if 3-digit extension numbers or 12 – if 2-digit extension numbers) and Press OK or #.

3. Enter the System Administrator mailbox password (0000 or 1234) and Press OK or #.  (A mailbox summary is announced.)

4. Press COMP or 75 to enter the Compose Message option.

5. Enter the Broadcast message address and press OK or #. 900 is the default Broadcast message address. The Broadcast message address changes if you change the Group List leading digit.

6. Press REC or 5 and record the Broadcast message at the tone.

7. Press OK or # to end your recording….or Press REREC to erase and re-record the Broadcast message.

8. Press PLAY or 2 to listen to your message or SEND OR 79 to send the Broadcast message or Press DEL or 76 to erase and re-record the Broadcast message.

9. Press (or RLS) to end the session.

How do I set up or make changes to my business Call Tree Service?

Click the button below for a complete user guide.

CallTree User Guide

How do I access/make changes to my business Voice Mail System online?

1. Go to myphone.skyline.org

2. Underneath your area code, click the Voice Mail link.

3. Select Internet and then Setup to change your password.

• The default login is the 10-digit phone number for the account, with no dashes.

• If you have forgotten your password or PIN, you have the ability to reset those.

My business phone rings once or twice, but then disconnects.

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from jacks. If you have a corded phone, try it in the same jack. If you are able to receive calls, there may be a problem with the phone.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power cord for at least 15 seconds and try again.

3. Try plugging your phone into another jack. If an alternate jack works, the first jack may require repairs.

My business phone has no dial tone

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes, cordless phones are more susceptible to interference.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

3. If possible, try plugging the phone into a different jack.

My business phone has a fast busy tone

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. Sometimes, cordless phones are more susceptible to interference.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

My business is not receiving calls, but can dial out.

Try these steps first to narrow down the source of the issue:

1. If you are using a cordless phone, disconnect all cordless phones from phone jacks. If you have a corded phone, try it in the same jack. If you are able to receive calls, there may be a problem with the phone.

2. If you cannot check the connection with a corded phone, unplug the cordless phone from the power supply for at least 15 seconds and try again.

3. Try plugging your phone into another jack. If an alternate jack works, the first jack may require repairs.

I can't hear my business phone ring or it rings at a low volume

Consider the type of phone you are using. Many times an analog phone will not have a loud ring on a fiber connection.

If you have a digital phone, try adjusting your ring volume to a louder setting.

I can't make long distance calls on my business phone.

Before calling SkyLine/SkyBest Repair Services, please complete these steps to help expedite your service:

1. Attempt to call a local number to determine if the issue is only affecting long-distance calls.

2. If you can make local calls, attempt to call more than one long-distance number to ensure that the problem is affecting more than one number.

3. If so, attempt to call an in-state long-distance number and an out-of-state long-distance number to determine if the problem is affecting both types of long distance.

4. For each long-distance call you attempt, record the number and the time you make the call as well as the message you are receiving. Within 24 hours, contact SkyLine/SkyBest Repair at 1-877-475-9546 and provide these details. This will enable our staff to best determine the source of the problem.