Basic features/buttons changes
Button Inquiry
-
Press
* 0 -
Press the button in question
-
The function of the button will appear on the display screen
Changing the set display contrast
-
Press
* 7 -
Press a number on the dial pad (1-9) or Up and Down (softkey) to choose the contrast level you like best
-
Press to end
Changing the type of ring
-
Press
* 6 -
Press 1, 2, 3, 4, or NEXT.
-
Repeat until you hear the ring you prefer, then press # or OK
Adjusting the ring volume
-
Press
* 8 0 (The telephone will ring) -
Press the volume button either right (louder) or left (quieter) to adjust the volume of the ring.
Programming a Feature Code onto a Memory Button
-
Press
* 3 -
Press the memory button you want to program with a feature
-
Press + the Feature Code
Programming an Internal Number (Extension) onto a Memory Button
-
Press
* 2 -
Press the memory button you want to program the extension number
-
Enter the Extension Number
Programming an External Number onto a Memory Button
-
Press
* 1 -
Press the memory button you want to program the external number
-
Enter the external number (include 1 + if long distance)
Changing the language on the display
To change the language display to:
-
English: Press
* 5 0 1 -
French: Press
* 5 0 2 -
Spanish: Press
* 5 0 3 -
Turkish: Press
* 5 0 4
Setting up CallPilot voice mailbox
-
Open Mailbox – Press OPEN VM button or press
or FEATURE 981 -
Change Password – The Default Password is 0000#. You must enter the Default Password the FIRST time you open your Mailbox. Your new password can range from 4-8 digits and cannot begin with 0.
-
Record Personal Greeting(s) – After opening the mailbox.
-
Press ADMIN or 8.
-
Press 1 to change name in company directory. Disregard if name does not need to be changed.
-
Press GREET or 2
-
Press RECORD or 1
-
Press PRIME or 1 to record your Primary Greeting, or Press ALT or 2 to record an Alternate Greeting. To record Press YES or 1
-
RECORD GREETING…Press OK or # to end greeting. Press OK or # to accept your greeting.
-
Choose Greeting, if a greeting is not chosen, the PRIMARY greeting will play.
-
-
Press
to end.
Where can I find instructions on using business calling features?
Complete details for each feature may be found here.
For further assistance, call SkyLine/SkyBest Repair Services at 1-877-475-9546
Norstar FAQs
Norstar CallPilot feature codes & definitions
Feature Codes
| Name | Code |
|---|---|
| Leave Message | 9 8 0 |
| Open Mailbox | 9 8 1 |
| Call Forward | 9 8 4 |
| CallPilot Ext. | 9 8 5 |
| Transfer | 9 8 6 |
| Interrupt | 9 8 7 |
| Name Dialing | 9 8 8 |
| Call Record | 9 8 9 |
Feature Code Definitions
Leave Message
Used by mailbox owners to leave a message in a mailbox initialized with Norstar Voice Mail without ringing the extension associated with the mailbox.
Open Mailbox
Used by mailbox owners to open their personal mailboxes. All personal mailboxes are protected by a password that is established by the mailbox owner.
Call Forwarding
Used to forward an active call to another recipient on the same extension network.
Transfer
Used to transfer calls to a voice mailbox. While the call is active, enter the feature code, then enter the mailbox number where you want to direct the call. The caller is now transferred to a voice mailbox and will immediately hear the greeting.
Interrupt
Allows mailbox owners to pickup their call after voice mail has answered it.
Name Dialing
Allows owner to enter last name into phone and look up a number or extension from the company directory.
Call Record
Used to record an active telephone conversation to the owner’s mailbox.
How to record a company greeting on Norstar CallPilot
-
Press
9 8 3 -
Enter System Admin Mailbox Number & Password (1020000# or 1021234# for 3-digit extensions) or (120000# or 121234# for 2-digit extensions)
-
Press AA
-
Press GRTG
-
Press GRTG
-
Enter Greeting Number (from 1 to 40) – typically “1”
-
Press OK
-
Press REC
-
Record your greeting at the tone
-
Press Ok to end your recording
-
Press
-
PLAY to listen to the greeting
-
Ok to accept the greeting
-
RETRY to re-record the greeting
-
-
Repeat steps 5-9 to record another greeting
-
Press
to end.
Record a Company Greeting from an External Phone (Remotely)
-
Access the Administrator Mailbox by pressing ** while the greeting plays.
-
Enter the Administrator Mailbox number and password (see # 2 above).
-
Press 9 9
-
Press 2 (change a company greeting)
-
Enter the number to the greeting you wish to change (1-40)
-
Record your greeting after the tone
-
Press # to end your recording
-
Press
-
1 to play your recording
-
# to accept your recording
-
2 to re-record your greeting
-
What equipment for business service requires a filter?
-
Telephone
-
Fax Machine
-
Answering Machine (if it is a separate unit from the phone)
-
Satellite Receiver (if it is connected to the phone line)
-
Security System*
-
Caller ID Unit (if it is a separate unit from the phone)
-
Credit Card Machine
How do I install a wall-mount filter for my business?
-
Unplug the phone and remove the phone from the wall.
-
Connect the wall-mount filter to the wall plate.
-
Reconnect the phone.
* Note: If you are a fiber-optic subscriber, filters are not needed on your phone jacks.
How do I install a desk filter?
-
Unplug the device cord from the phone jack.
-
Plug the filter into the phone jack.
-
Plug the phone cord (or other device cord) into the filter.
* Note: If you are a fiber-optic subscriber, filters are not needed on your phone jacks.
For any more questions regarding your SkyBest TV for Business Service (Minerva Platform), click here, call us at 1-844-SKYBEST or send an email to businesssolutions@skyline.org.
