To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com.
The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus.
SkyLine/SkyBest offers a variety of ways to access your account or make a payment:
- Call 1-800-759-2226. You will need your account number.
- Visit www.skybest.com and click PAY/VIEW MY BILL at the top of the page. Login to our online portal. If you don’t have an online account, you can set one up from there. You will need your invoice number and bill amount due.
- Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta.
We will remain committed to providing exceptional customer service to our members and customers throughout this time. The health and well-being of everyone is the utmost importance.
To do our part in keeping the spread of COVID-19 (coronavirus) to a minimum, we have closed our offices to the public and ask our members and customers to conduct SkyLine/SkyBest business over the phone by calling 1-800-759-2226 or online at skybest.com.
The Centers for Disease Control and Prevention (CDC.gov) is keeping updated information on their website and we are closely monitoring it for the latest news on the virus.
SkyLine/SkyBest offers a variety of ways to access your account or make a payment:
- Call 1-800-759-2226. You will need your account number.
- Visit www.skybest.com and click PAY/VIEW MY BILL at the top of the page. Login to our online portal. If you don’t have an online account, you can set one up from there. You will need your invoice number and bill amount due.
- Drop boxes and Drive-thru access is available at our West Jefferson Call Center at 1079 NC Hwy 194 N, West Jefferson or at our Sparta Office at 199 Grayson Street, Sparta.
We will remain committed to providing exceptional customer service to our members and customers throughout this time. The health and well-being of everyone is the utmost importance.
384 - Fees and Additional Charges
| Recurring Charges | Residential Prices | Business Prices |
| Access Line | $16.70 | $21.00 |
| Access Line Business Key | N/A | $30.00 |
| Access Line PBX Trunk | N/A | $35.00 |
| Number Reserve | $5.00 | $8.50 |
| Rotary Hunt | $18.00 | $30.00 |
| Mandatory Charges | Residential Prices | Business Prices |
| E-911 Surcharge | $0.60 | $0.60 |
| Federal Universal Service Charge | varies | varies |
| Relay-North Carolina | $0.10 | $0.10 |
| Subscriber Line Charge/Access Recovery Charge | $9.50 | varies |
| Non-Recurring Charges | Residential Prices | Business Prices |
| Additional Jack Install (at initial install) | $15.00 | varies |
| Aerial to Buried | $43.00 | $43.00 |
| Broadband Line Move (same location) | $40.00 | $40.00 |
| Central Office Work | $6.00 | $6.00 |
| Final Notice Charge (per month) | $3.00 | $3.00 |
| Initial Jack Installation (with wire care) | $30.00 | varies |
| Initial Service Order | $11.00 | $11.00 |
| Inside Wiring (no maintenance) | $95.00/hour | $95.00/hour |
| Line Work COE to premises | $15.00 | $15.00 |
| Listing Change | $7.00 or $11.00 | $7.00 or $11.00 |
| Move NID Inside (additional fee) | $50.00 | $50.00 |
| Move within area and maintain number | varies | varies |
| Move within area/maintain number recon | $13.00 | $13.00 |
| Non-Pay reconnect (over 30 days) | $17.00 | $17.00 |
| Non-Pay Reconnect (within 30 days) | $13.00 | $13.00 |
| NSF Charge | $25.00 | $25.00 |
| Number Change | $13.00 | $13.00 |
| Premise Visit | $15.00 | $15.00 |
| Reconnect (area with previous service) | $17.00 | $17.00 |
| Remote Call Forwarding (set-up) | $17.00 | $17.00 |
| Second Line Installation | $53.00 | $53.00 |
| Second Line Installation (at initial install) | $38.00 | $38.00 |
| Service Call (after hours/holidays, Minimum 2 hours) | $150.00/hour | $150.00/hour |
| Service Call - Labor (Minimum 1 hour) | $95.00/hour | $95.00/hour |
| Subsequent Service Order | $7.00 | $7.00 |
| Temporary Install to Permanent | $43.00 | $43.00 |
| Vacation Reconnect | $13.00 | $13.00 |
| Directory Assistance (411) | $1.50 | $1.50 |
| Non-Listed Number | $0.50/mo | $0.50/mo |
| Non-Published Number | $0.50/mo | $0.50/mo |