Troubleshooting Tips for High-Speed Broadband Internet

What can I check when my broadband service is cutting off and on?

  • Ensure you have filters on the appropriate phone jacks.
  • Try plugging your modem directly into the phone jack while bypassing any splitters or filters.
  • Bypass the router to determine if your broadband connection will remain constant while connecting with one computer.

My computer is still using my dial-up connection. How do I change it to a broadband Internet connection?

  • Double Click the “My Computer” icon.
  • Double Click on “Control Panel.”
  • Double Click on “Internet Connections.”
  • Double Click on “Set up or Change Internet Connections.”
  • Double Click on “Internet Properties.”
  • Select the “Connections” tab.
  • Select “Never Dial Connection.”
  • Click on the “LAN Setting” (in the lower right-hand corner).
  • Select “Automatically Detect Settings.”
  • Click “Apply” to save settings.

How can I check the speed of my broadband connection?
Go to www.skybestsupport.net.

How do I know when my SkyBest Broadband Internet Service is ready?
SkyBest personnel will contact you to let you know when your SkyBest Broadband Internet Service has been activated. In most cases, the service will be activated within three to five business days.

Can I use my own modem?
SkyBest modems are preconfigured for SkyBest Broadband Internet Service. If you would like to use your customer-owned modem, please bring your modem by our SkyLine/SkyBest Customer Service Center for testing.

Can I surf the Internet and talk on the phone at the same time?
Yes. With SkyBest Broadband Internet Service, you have the convenience of surfing the Internet and using your phone at the same time.

Can I use my fax machine while using my broadband service?
Yes. With SkyBest Broadband Internet Service, you can send and receive faxes while surfing the Web. You will need to plug the fax machine into a filter to allow faxes to be sent and received.

How do I change my homepage?
1. Click the “Tools” menu while connected to your Web browser.
2. Select “Internet Options.”
3. Select the “General” tab.
4. Enter the Web site you want as the homepage in the address field and click “OK.”