Paperless Billing Frequently Asked Questions
Go to the “My Account/Pay My Bill” link found on our homepage. Proceed to create an account by clicking on “If you haven't signed up to view your account information online, create a new login.”
- Enter the requested information along with the invoice number and amount due on your most recent statement.
- Click “Create Login.”
*Please be aware that you will receive a confirmation e-mail from SkyLine/SkyBest with a link to confirm your online account. You must follow this link and confirm the account before the paperless billing/online account is active. If you do not immediately receive this e-mail please check your spam/junk mail folder.
*After account has been created you may still receive up to two (2) paper statements.
Changes to an existing account:
Click on “Account Management” in the left hand column.
- Update e-mail address
- Change password
- Change display name
- Change password recovery question
- Update invoice preference (paper, paperless or both)
- Add additional accounts
Features of your online account include:
- View unbilled toll charges
- View payment history
- View/download invoices for past 18 months
- Pay bill online using credit/debit card
- Enroll in recurring credit/debit card draft
IMPORTANT NOTES:
- Online balances are not updated until the next billing cycle.
- After submitting your payment you should receive a confirmation number, if you do not receive this number do not resubmit payment. This may cause double billing on your credit/debit card. To verify your payment has been posted to your account, simply click “Payment History” on the left hand column.
- After account has been created you may still receive up to two (2) paper statements.
If you have any questions, please contact your SkyLine/SkyBest Customer Service Center at 1-800-759-2226.